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Common Questions
Common Questions
How do I contact liveedit?
Our U.S.-based team is available Monday through Friday, from 8:00 AM to 5:00 PM Central Time. We are closed on weekends and all U.S. holidays. Billing: ...
Why is my website down?
Is the liveedit platform down? All important notices about the status of our system will be posted in our Announcements section. My website is not com...
Temporarily take down your website (Maintenance/Under Construction)
Our platform does not currently offer a maintenance or under-construction mode, but there are some options you could consider to prevent users from temporar...
How do I cancel my account?
To cancel your liveedit website or account, please complete our Cancellation Request Form. Once submitted, we will process your request and send a confirmat...
Why are my changes not saving? (Browser Caching)
When you visit a website, your browser stores small pieces of data, such as images, text, and styling, to help the site load faster on future visits. This p...
Undefined Error
What Causes the Error? The "Undefined" error occurs after the system has automatically logged you out due to a long period of inactivity. Upo...
Translations / Multilingual Website
Our platform does not currently have a built-in translation solution but there are some wonderful third-party translation widgets you could try out, such as...
Supported Web Browsers
The liveedit platform currently supports the last three major releases of the following browsers: Google Chrome Safari Mozilla Firefox Microsoft ...
Website Load Times
What can cause a website to load slowly? Here are some common factors that can cause the overall load times of your website to increase. Interne...
Why are visitors seeing a login screen?
Under the Account Settings section, double-check that the Password Protect Site option is disabled. When enabled, all visitors trying to access your website...
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