Support appointments are available to active liveedit subscribers and users with an IINSite trial account. If you’re an IIN Health Coach looking to start an IINSite trial, or if you previously had a liveedit account and need assistance, please submit a ticket.


In This Article: 


What Can Be Covered During a Support Appointment

  • One-on-one Zoom support with a U.S.-based team member.
  • Platform feature and tool overviews.
  • Step-by-step guidance on editing text, images, and more.
  • Help connecting a domain and launching your site.
  • Troubleshooting technical issues.


What’s Outside the Scope of a Support Appointment

  • Creating IINSite trial accounts (submit a ticket for assistance).

  • Updating billing info or reactivating canceled accounts (submit a ticket for assistance).

  • Editing images in Photoshop.

  • Design changes that require updating code in your Design Template. 

  • Setting up or configure Google/Facebook ad tracking.


Support Appointment Pricing

  • 20-minutes: $20 USD
  • 50-minutes: $40 USD
  • All appointments are non-refundable.
  • Time slots are released up to 2 weeks in advance.


Connecting to Your Support Appointment

  • A confirmation email with a Zoom Meeting Link will be sent after booking a time. Please make sure to check your junk/spam folder if it’s not in your inbox.
  • Please connect from a computer to utilize screen sharing. 
  • You may reschedule up to 1 hour before your appointment using the rescheduling button in your confirmation email.
  • If you are unable to attend a scheduled appointment or reschedule, please submit a ticket.


Book a Time

Having issues booking in the embedded calendar below? Please Click Here to book.