In This Article: 

How We Can Help & What’s Outside Our Scope

  • What We’re Here to Assist With:
    • One-on-one support via Zoom with a U.S.-based Support Team member.
    • Overview of platform features and tools.
    • Step-by-step guidance on making edits, such as updating text or images.
    • Assistance with connecting a domain and launching your website.
    • Troubleshooting technical issues

  • What Falls Outside Our Scope:  
    • Updating billing information or creating/reactivating website accounts (please Submit a Ticket).
    • Creating or editing images in Photoshop.
    • Coding changes within your Design Template.
    • Setting up Google/Facebook Ads or configuring Google Analytics/Tag Manager.


Cost

  • 20-Minute Session: $20 US
  • 50-Minute Session: $40 US

Please Note:
  • All appointments are non-refundable.
  • Time slots are released up to 2 weeks in advance.


Connecting to Your Appointment

  • A confirmation email with your Zoom Meeting Link will be sent after booking a time. Please make sure to check your junk/spam folder if it’s not in your inbox.
  • Please connect from a computer to utilize screen sharing. 
  • You may reschedule up to 1 hour before your appointment using the reschedule button in your confirmation email.


Book a Time

(Having issues booking? Click Here to book.)