Connect one-on-one with a member of our U.S.-based support team for help with platform features, site editing, connecting a domain, and troubleshooting. For quick questions or urgent issues, please submit a support ticket to contact our team.
In This Article:
What's Covered
- One-on-one Zoom support with a U.S.-based team member.
- Platform feature and tool overviews.
- Troubleshooting technical issues
- Step-by-step guidance on editing text, images, and more.
- Help connecting a domain and launching your site.
- Help install Mindbody Branded Web Tool Widgets.
What’s Not Covered
Creating a brand new liveedit account.
Updating billing info or reactivating a past account.
Design changes, such as swapping out color schemes or changing template coding. If you are interested in a redesign, we do offer in-house design services.
Editing images in Photoshop.
Setting up ad tracking within Google/Facebook.
Search Engine Optimization (SEO) review or work.
Pricing
- 20-minute appointment: $20 USD
- 50-minute appointment: $40 USD
- All appointments are non-refundable.
- Time slots are released up to 2 weeks in advance.
- Evening and weekend appointments are not available.
Book a Time
- All our appointments are held over a Zoom Meeting.
- A confirmation email with a Zoom Meeting Link will be sent after booking a time. Please make sure to check your junk/spam folder if it’s not in your inbox.
- Please connect from a computer to utilize screen sharing.
- You may reschedule up to 1 hour before your appointment using the rescheduling button in your confirmation email.
- If you are unable to attend a scheduled appointment or reschedule, please submit a ticket.
- Having issues booking in the embedded calendar below? Please Click Here to book.
Please Note: If you are booking for assistance with installing Mindbody Branded Web Tools due to the Mindbody API v5 shutdown, please make sure you have access to the Mindbody Branded Web Tools Manager before booking to better assist you.